Refund policy

We want you and your dog to love your gear. If something isn't right, email support@unitof2.com with your order number and we'll sort it out.

Faulty, damaged or wrong item

If your order arrives faulty or damaged, or it isn't what you ordered, email us within 30 days of delivery with a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

Wrong size

If the harness or rig doesn't fit, email us within 30 days of delivery. Include your dog's neck and chest measurements (or yours for the chest rig) and we'll help you pick the right size. Send the original back unused, with tags, at your own cost. We'll email you the return address. As soon as you send us the return tracking number, we'll ship the new size free.

Change of mind

You can return unused items in their original packaging within 30 days of delivery for a full refund. Email us first and we'll send you the return address. You pay the return postage. Our returns address is in Ireland, so this is international postage and we recommend a tracked service. Items your dog has worn, or items that are washed or damaged, can't be returned for change of mind.

Refunds

Once your return arrives and we've checked it, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.